Refund and Returns Policy – Lezede.com

At Lezede.com, we are committed to delivering high-quality digital learning products at accessible prices. Due to the nature of our business — selling downloadable digital content — we have established the following refund and return policy.

1. Digital Product Nature

All products sold on Lezede.com (eBooks, audiobooks, online courses, etc.) are intangible digital goods delivered electronically.

  • Once delivered, the product is considered consumed.

  • Therefore, we do not accept returns or exchanges for digital goods.

2. Refund Eligibility

We offer refunds only in the following exceptional cases:

  • ❌ Non-delivery of product (e.g., you did not receive the download link within the stated 12 hours).

  • 📦 Corrupted or incomplete files, and we are unable to provide a working version.

  • 🔒 Access issues that we cannot resolve within a reasonable timeframe.

You must request a refund within 7 days of your purchase by contacting our support team.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • ✔️ You changed your mind after the purchase.

  • ✔️ You are unable to use the product due to personal technical limitations (e.g., unsupported device).

  • ✔️ You misunderstood the product content or format (all listings clearly specify what is included).

  • ✔️ You attempted to share, resell, or misuse the download link or content.

4. Requesting a Refund

To request a refund, please email us at 📩 support@enleta.com with the following details:

  • Your Order ID or proof of payment

  • The email address used during purchase

  • A clear reason for the refund request

  • Screenshot(s) or evidence if applicable

We typically respond within 24–48 hours.

5. Resolution Process

Once we verify your request:

  • ✅ If eligible, a full refund will be processed back to your original payment method.

  • ❌ If your case does not qualify for a refund, we will explain why.

We always aim to handle refund requests fairly and respectfully.

6. Contact Us

If you have any questions about our refund and returns policy, please don’t hesitate to reach out:

📧 support@enleta.com
🌐 www.lezede.com

Thank you for choosing Lezede.com – Your Trusted Digital Learning Marketplace.